Odoo Helpdesk, shaped around how your support team actually works.
Customers rarely leave because one question was hard to answer. They leave because a request fell between inboxes, a reply came late, or nobody owned it. Odoo Helpdesk puts every request on one board, with the owner, the deadline and the next step in plain view. Tickets arrive from email, your website and live chat, and route to the right team on their own. Each case connects to the sales orders, invoices and projects behind it, so support reads from the same record as the rest of the business.
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Every request on one board, not across five inboxes.
Every ticket is a card on a board, with the customer, the priority, the assignee and the stage on it. Move it forward as the case progresses. Tickets come in from a shared email alias, a form on your website and live chat, and routing rules send each one to the right team and owner. Emails to and from the customer attach to the card on their own. Recurring answers go out as canned responses, so the team replies in seconds. Sales, support and project all read from one source.
AI that acts on the ticket, after your yes.
Odoo 20 turns AI from assistant into operator. Agents create and update records on request, with the access rights of the person who asks, and show a confirmation card before they write anything. They answer from your own Knowledge articles and documents, and cite the source. In live chat, products, events and courses that an agent mentions appear as clickable cards. Your team asks questions about a PDF or image while previewing it. All AI features need the AI app and run on IAP credits you buy separately. The AI runs on your data, so it is only as sharp as the knowledge base and ticket history behind it. That is the part we get right first.
We fit Odoo Helpdesk to your support process, not the other way around.
A helpdesk only works when the stages match how your team handles a case and the data is clean enough to trust. We map your support flow, set up the teams, routing rules and SLA targets (SLA, the service level agreement you commit to customers), and connect Helpdesk to the sales orders, invoices, projects and website around it. If you already run Odoo Helpdesk and tickets still slip, we audit what is there and put the foundation back under it. You work with a local team, backed by 280+ Odoo specialists across five European countries.
Everything you need to know about Odoo Helpdesk.
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